• Request Tracker official website
• RTIR – Request Tracker for Incident Response
• JANET – RTIR incident handling work-flow (PDF)
• Official Wiki documentation website

Documentation

• RT 4.4.1 Documentation
• RTIR 4.0.0 Documentation
• Tutorial
• Administration Tutorial
• Constituencies – multiple “customers"
• MIT RT Landing Page for some RT general usage Q&A
• Request Tracker 2.x Documentation
  • Description of Rights

HOWTO

• Binary Nature: Detail and working steps to Install RT4 to CentOS 6.4 64bit
• Create multiple instances of RT3 services
  • It is possible
    Don’t use mod_perl, use fastcgi. Or private apache instances needed.
  • Example for FastCGI setup for Debian
• RT3 with FastCGI Example
  • FastCGI example 1
  • FastCGI example 2
• RT3 single sign-on with Windows Integrated Authentication
  • Someone did it in 2003-06 with mod_auth_sspi already
• Migrate PostgreSQL to MySQL database
  Looks not easy, full of manual works

• RT Essentials
  The only book for RT so far, released: 2005-08, ISBN: 0-596-00668-3. The example chapter PDF is quite useful for start already.
• rt-users mailing list
• Search rt mailing list archive
• Official Bug List
• Contributed Codes for RT3
• Beginner Questions and Answers
  • About config.pm
  • $rtname is used to identify messages, do not change it once set

• RT3 Statistics Package
  • RT3 Statistics Package Wiki
• Perl.com Request Tracker
  An overview of RT2, good to learn the concept of RT
• Request Tracker page at Sial.org
  An overview of RT in system point of view, contain some configuration examples
• Request Tracker usage guide page at UW
  A real-life example guide used at Genome Science, University of Washington
• www.sun.com – RT: Request Tracker, Part 1: RT Overview
  Some overview and then explain how to install the software
• www.sun.com – RT: Request Tracker, Part 2: RT Concepts and Configuration